FAQ’s
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Skuna Boats only require a 50% payment to secure a booking. This is fully refundable so long as you contact us 10 days outside of your booking.
If you’re booking within 10 days of your trip or a shared boat experience full upfront payment is required.
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The full experience last 90 minutes (this includes a 30 minute guided tour with welcome drinks and nibbles, Followed by a 60 minute moored experience for food)
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No, you don't have to book in advance, but we definitely recommend it to make sure you get the time slot you want! While walk-ins are welcome, booking ahead helps you avoid missing out, especially during busy times. Just keep in mind that all bookings need to be made at least 2 hours before departure.
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You may have up to 9 people on each IGLOO boat. Multiple boats can be hired at the same time but they will need to be booked in advance and confirmed by our bookings team. To find out more please email info@skunaboats.com
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Nope, as soon as you arrive you will begin your experience. (Please be advised your 90 minute duration will start exactly on your booking time)
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The IGLOO boat is only available for private hire. A maximum of 9 people can be booked per boat
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From our West India Quay location right near Canary Wharf. The IGLOO boat can travel around the West India Quay dock.
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One of our Skuna guides will drive your boat for the first 30 minutes of your experience. After this your boat will be moored for 60 minutes so you can enjoy your Igloo Fondue!
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At Canary Wharf our Boat's operate 5 days a week ie Thursday - Monday. Weekdays we are open from 12pm - 9pm and Weekends we are open 10am - 9pm.
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Sure can! So upon arrival, you are greeted by one of our friendly Skuna reception team where you can collect your welcome drink and your alpine snack! The first 30 minutes of your experience you have a your very own driver, who will bring you down to your IGLOO and go wherever you like. You can place your drinks orders while you are on tour and they will be delivered with your chosen fondue on return to the pontoon. On return, your driver will leave you to enjoy your food and drinks. You will then have the next 60 minutes to Sit, Sip and Dip.
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You will not need to bring anything other than your festive cheer and a warm jacket or jumper just incase.
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Yes. Since we will be providing a tour guide there will not be any drink limits in place whilst the boat is moored.
Welcome mulled wine / hot chocolate is included. Additional drinks can be purchased from our on-site bar on the day. -
Unfortunately smoking is not allowed on the IGLOO boat, since it’s enclosed.
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We have a wide selection of drinks available to purchase and take aboard. Please note you cannot bring your own (apart from bottles of water). Click here for a link to our drink menu.
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We have a wide selection of drinks available to purchase and take aboard. You cannot bring your own (apart from bottles of water). Our drinks menu is attached here
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To Buy:
Captains Hat - £9
Chef Hat - £9
Waterproof Phone case - £6 -
Your fondue package will be either a traditional cheese fondue or for any sweet toothed guests, a chocolate fondue (You also have the option to upgrade to both!). Each fondue will include a variety of sides to dip. For our cheese fondue this will be an assorted selection such as breads, cured meats and other bits. For our chocolate fondue this will be an assorted selection such as fruits, berries and cakes.
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Upon arrival your tour guide will introduce themselves and take you straight down to your boat. You will then depart on your 30 minute guided tour. Once you return, your fondue to be brought aboard. Once you have returned to the pontoon, you will be able to order drinks as and when you want them.
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The IGLOO boat is an all weather experience, great in all weather. Please be advised if the wind is too strong the boats will not be able to depart and the full 90 minutes will be a moored experience, but dont fear it will still be exciting!
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IGLOO boats are great fun in the winter and fully enclosed, but you must come prepared. Please wrap up warm, we can also provide you with hot water bottles and blankets, the igloo itself will also help to protect you from the wind.
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We do not have a car park however there is a pay and display car park in the West India Quay cinema building, two minutes walk from our location. The price is £5 for 2 hours. If you are coming to us after 5.30pm or any day at the weekend there is also street parking nearby which is free. The nearest street parking is poplar high street.
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Children of all age groups are allowed with their parents or guardians who take responsibility for them during and after their trip. Children also must wear a life jacket while the boat is in motion. All guests are priced the same, however any guests under the age of 2, are able to attend free of charge, so long as they sit on a parents lap. Non swimmers and under 16s must wear a life jacket.
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Congratulations! That’s absolutely ok on the IGLOO boat. Welcome aboard!
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Unfortunately if you are late for your session we cannot offer a refund. Each booking lasts for 90 minutes so you will be able to enjoy however much time is left on your slot.
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Of course! You may have up to 9 people on each IGLOO boat. Multiple boats can be hired at the same time. We have 3 IGLOO Boats, so we can cater for up to 27 people at the same time. For large enquiries such as these, please email us at info@skunaboats.com
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Our boats are dog friendly! However for safety purposes we require all dogs to be well trained and recommend against larger breeds due to space on the boat. If you are unsure of whether your dog is appropriate, please contact us on info@skunaboats.com to discuss with a member of our team.
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We have two bathrooms on site for guests to use before your experience. We recommend using this before your journey. Please ask a Skuna team member if you need directions.
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There is space on our boats for backpacks and handbags, however we have very limited space on site for anything larger that cannot fit on the boats. Buggies/push chairs can remain on the pontoon, however we recommend sourcing external storage solutions for these items, as we cannot guarantee we will be able to cater for these on the day.
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Our floating experiences are perfect gift voucher presents. A perfect fit for that special voyage- Get Here
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Unfortunately we are not able to cater for any allergies. Each IGLOO Boat has one common fondue pot.
The fondue pots and IGLOO equipment are all washed using professional tools, however cross contamination is possible. -
Over 10 days before your trip - 100% refund for cancellations, free changes
48 hours - 10 days before your trip - £50 change fee, no cancellations
Within 48 hours of your trip - no changes or cancellations permitted
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Yes, additional guests can be added even after your booking is created. Just email us at info@skunaboats.com or even let us know upon arrival (so long as your booking doesn't exceed our 9 person capacity).
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Skuna Boats only require a 50% payment to secure a booking. This is fully refundable so long as you contact us 10 days outside of your booking.
If you’re booking within 10 days of your trip or a shared boat experience full upfront payment is required.
-
No, you don't have to book in advance, but we definitely recommend it to make sure you get the time slot you want! While wak-ins are welcome, booking ahead helps you avoid missing out, especially during busy times. Just keep in mind that all bookings need to be made at least 2 hours before departure.
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Nope, all booking times include 30 minutes allotted for check-in, safety brief and changing time.
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The total experience lasts 105 minutes. This includes an initial 30 minutes alloted for check-in, safety briefing and changing time. The remaining 75 minutes are for you to enjoy sailing on the water!
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At Canary Wharf our Hot Tub Boat's operate 5 days a week ie Thursday - Monday. Weekdays we are open from 12pm - 9pm and Weekends we are open 10am - 9pm.
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Upon arrival you will be given a safety briefing. This will include instructions on how to drive the boat and the route for your trip. Once you get changed the boat will be ready for you to enjoy your 75 minutes sailing time on the water.
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Yes, additional guests can be added even after your booking is created. Just email us at info@skunaboats.com or even let us know upon arrival (so long as your booking doesn't exceed our 8 person capacity).
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We welcome groups. Up to 40 people can be on our Hot Tub Boats at any one time (8 in each boat). If you have a larger group get in touch with us and we can offer other activities to keep your group happy.
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A £1 hold will be placed on a card of your choice before your trip. Although a rare occurrence, you are liable for all damages and loss to the Hot Tub Boat and all equipments provided and also late return of the vessel.
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Our floating experiences are perfect gift voucher presents. A perfect fit for that special voyage- Get Here
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Over 10 days before your trip - 100% refund for cancellations, free changes
48 hours - 10 days before your trip - £50 change fee, no cancellations
Within 48 hours of your trip - no changes or cancellations permitted
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The captain is not permitted to drink. Passengers are allowed a maximum of 5 units of alcohol, which equates to 3 bottles or 2 pints of beer, half a bottle of wine, or 3 premixed spirit cans. All drinks must be purchased at our on-site bar; bringing your own alcohol is not permitted.
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We have a wide selection of drinks available to purchase and take aboard. Please note you cannot bring your own (apart from bottles of water). Our drinks menu is attached here.
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We have a wide selection of drinks available to purchase and take aboard. Please note you cannot bring your own (apart from bottles of water). Our drinks menu is attached here.
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To Buy:
Captains Hat - £9
Waterproof Phone case - £6
Rental:
Towel - £6
Robe - £6
Go VIP: Robe, towel and Captains hat (to keep) - £16 -
Where there is no subsequent booking, you may extend your trip at a cost of £50 per 30 minutes. Please contact us at info@skunaboats.com to arrange this ahead of time so that we can make the necessary arrangments.
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Yes, we do have changing facilities. We have nice changing rooms and two restrooms. but unforunately no showers,
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We have two bathrooms on site for guests to use before your experience. Please ask a member of our crew to point this out to you.
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Each booking will be given access to a large storage box for their belongings during their trip. However we have very limited space on site for anything larger such a suitcases. We recommend sourcing external storage solutions for these items, as we cannot guarantee we will be able to cater for these on the day.
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We do not have a car park however there is a pay and display car park at canary wharf location in the West India Quay cinema building, two minutes walk from our location. The price is £5 for 2 hours. If you are coming to us after 5.30pm or any day at the weekend there is also street parking nearby which is free. The nearest street parking is poplar high street.
For the lakeside essex location there is free car park at lakeside shopping centre -
Smoking and vaping is permitted on the Hot Tub boat.
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Each Hot Tub Boat must have a designated driver who is not permitted to drink alcohol. Passengers are permitted to have three drinks per person (or two can share a bottle of wine), we can't accept anyone on board who is deemed to be drunk. We just want you to stay safe!
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Children aged 12 and over are allowed with their parents or guardians provided they wear a life jacket at all times. There must be a minimum of 2 adults in the boat at all times who are responsible for any children on board. We advise that guests aged 12-18 do not spend more than 10-15 minutes at a time in the water.
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We are sorry the Hot Tub Boat is not suitable for anyone who is pregnant. We hope to see you in a few months. Alternatively you are welcome on the BBQ Boat.
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Unfortunately if you are late for your session we cannot offer a refund. Each booking lasts for 105 minutes. Your scheduled departure time is 30 minutes after your arrival time. You are allocated 75 minutes on the water so you will be able to enjoy however much time is left on your slot.
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Absolutely! Every Skuna Hot Tub Boat is cleaned, then filled with chemicals free water and heated above 38 degrees.
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Don't worry, we adjust the temparture based on the weather outside to ensure the temperature is perfect!
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You can have 2 - 8 people in each Hot Tub Boat. We can cater for groups of up to 40 people by using multiple Hot Tub Boats at the same time. For enquiries such as these please email us at info@skunaboats.com
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Sure can! So upon arrival you will be greeted by one of our friendly Skuna operator's who'll run you through the basics and provide a safety and instructional demonstration. Once that's complete you'll head to the changing room to get ready for your voyage. We'll then prepare any drinks order and complete any final checks on your boat. You're then ready to enjoy your 75 minutes sailing time on the water.
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Swimwear, towel (although we also rent) and flip flops/slippers may be useful too. Every boat comes with a waterproof tub so that you can bring your phones aboard. We also provide one large locker per group to keep all your belongings safe while on your trip. You're also more than welcome to bring your own mini speaker, however please note all electronic devices are brought at your risk and are your responsibility to take care of.
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One person on each boat must be designated as the captain (they are not permitted to drink alcohol). The boats are very easy to drive and full instructions will be provided as part of the pre-trip briefing.
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At the canary wharf location your trip will begin with a small loop around the first bridge to test competency, after which you will be able to experience the full route. You can see maps of the routes on the location pages. At the lakeside essex location you would go around the alexandra lake
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The Hot Tub Boat is a wonderful experience come rain or shine. It is very rare for a Hot Tub Boat session to be cancelled and passengers will be notified by email and/or phone call. If it is raining, you will have a great time, if not better otherwise, we promise!
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Skuna Boats only require a 50% payment to secure a booking. This is fully refundable so long as you contact us 10 days outside of your booking.
If you’re booking within 10 days of your trip or a shared boat experience full upfront payment is required.
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The full experience last 2 hours (this includes check-in, safety briefing and 100 minutes time on the water)
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No, you don't have to book in advance, but we definitely recommend it to make sure you get the time slot you want! While wak-ins are welcome, booking ahead helps you avoid missing out, especially during busy times. Just keep in mind that all bookings need to be made at least 2 hours before departure.
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You may have up to 10 people on each BBQ boat. Multiple boats can be hired at the same time. We have 10 BBQ Boats so we can cater for up to 100 people at the same time. For large enquiries such as these, please email us at info@skunaboats.com
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Nope, all booking times include 20 minutes allotted for check-in and safety brief.
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Our bookings are made on a by boat basis. The more people you have in your group (up to 10 people) the cheaper it becomes per person.
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From our West India Quay location right near Canary Wharf. The BBQ boat can travel around the West India Quay dock.
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At Canary Wharf our Hot Tub Boat's operate 5 days a week ie Thursday - Monday. Weekdays we are open from 12pm - 9pm and Weekends we are open 10am - 9pm.
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Sure can! So upon arrival, you are greeted by one of our friendly Skuna operator's who will run through a safety and instructional demonstration. Once that's complete we will get you set up in the BBQ Boat and from there you will have around 1 hour 40 minutes on the water.
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Bring your own food to cook. You may also purchase our optional food packages when booking atleast 3 days in advance. Please also feel free to bring your own plates/cups and cutlery, or get them on the day from us at £1 per person. (And don't forget your sun cream if it’s warm!)
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Each BBQ Boat must have a designated driver who is not permitted to drink alcohol. Passengers are permitted to have three drinks per person (or two can share a bottle of wine), we can't accept anyone on board who is deemed to be drunk. We just want you to stay safe!
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Unfortunately smoking is not allowed on the BBQ boat, since it’s operated by gas
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The captain is not permitted to drink. Passengers are allowed a maximum of 5 units of alcohol, which equates to 3 bottles or 2 pints of beer, half a bottle of wine, or 3 premixed spirit cans. All drinks must be purchased at our on-site bar; bringing your own alcohol is not permitted.
-
We have a wide selection of drinks available to purchase and take aboard. Please note you cannot bring your own (apart from bottles of water). Click here for a link to our drink menu.
-
We have a wide selection of drinks available to purchase and take aboard. Please note you cannot bring your own (apart from bottles of water). Click here for a link to our drink menu.
-
To Buy:
Captains Hat - £9
Chef Hat - £9
Waterproof Phone case - £6 -
You may bring your own food to cook or purchase one of our optional food packages. They can be purchased while making a booking atleast 3 days in advance. Click here for a link to our menu.
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Upon arrival we'll check you in and make sure you've read and accept our terms and agreements. You'll then be given a 5-10 minute safety briefing which includes how to operate the BBQ and steer the boat.
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The BBQ Boat does not operate in heavy rain or extreme winds. In the event a BBQ Boat session has to be cancelled, the lead booker will be notified by email and/or phone call. If that needs to happen, you will have the opportunity to reschedule at a later date free of charge. For more details please see our terms and conditions.
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BBQ boats are great fun in winters, but you must come prepared. Please wrap up warm, we will also provide you with hot water bottles and blankets
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We do not have a car park however there is a pay and display car park in the West India Quay cinema building, two minutes walk from our location. The price is £5 for 2 hours. If you are coming to us after 5.30pm or any day at the weekend there is also street parking nearby which is free. The nearest street parking is poplar high street.
-
Children of all age groups are allowed with their parents or guardians who take responsibility for them during and after their trip. Children also must wear a life jacket at all times. All guests are priced the same, however any guests under the age of 2, are able to attend free of charge, so long as they sit on a parents lap.
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That’s ok on the BBQ boat! Welcome aboard!
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Unfortunately if you are late for your session we cannot offer a refund. Each booking lasts for 2 hours, with 1 hour 40 minutes on the water so you will be able to enjoy however much time is left on your slot.
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Where there is no subsequent booking, you may extend your trip at a cost of £50 per 30 minutes. Please contact us at info@skunaboats.com to arrange this ahead of time.
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Of course! You may have up to 10 people on each BBQ boat. Multiple boats can be hired at the same time. We have 10 BBQ Boats, so we can cater for up to 100 people at the same time. For large enquiries such as these, please email us at info@skunaboats.com
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One person on each boat must be designated as the captain (they are not permitted to drink alcohol). The boats are very easy to drive and full instructions will be provided as part of the pre-trip briefing.
-
Your trip will begin with a small loop around the first bridge to test competency, after which you will be able to experience the full route. You can see maps of the routes on the location pages.
-
Our boats are dog friendly! However for safety purposes we require all dogs to be well trained and recommend against larger breeds due to space on the boat. If you are unsure of whether your dog is appropriate, please contact us on info@skunaboats.com to discuss with a member of our team.
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We have two bathrooms on site for guests to use before your experience. Please ask a member of our crew to point this out to you. We recommend using this before your journey. If you need to use the facilities during your trip, please return to the pontoon, and a member of our crew will help you to disembark and return to your boat afterwards.
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There is space on our boats for backpacks and handbags, however we have very limited space on site for anything larger that cannot fit on the boats. Buggies/push chairs can remain on the pontoon, however we recommend sourcing external storage solutions for these items, as we cannot guarantee we will be able to cater for these on the day.
-
A £1 hold will be placed on a card of your choice before your trip. Although a rare occurrence, you are liable for all damages and loss to the BBQ Boat and all equipments provided and also late return of the vessel.
-
Our floating experiences are perfect gift voucher presents. A perfect fit for that special voyage- Get Here
-
Yes, additional guests can be added even after your booking is created. Just email us at info@skunaboats.com or even let us know upon arrival (so long as your booking doesn't exceed our 10 person capacity).
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Unfortunately we are not able to cater for any allergies. Each BBQ Boat has one common grill. You may request a split section grill when you arrive at no extra cost.
The grills and BBQ equipments are all washed using professional tools, however cross contamination is possible.
Should you wish to do so, you may hire a brand new grill for an additional fee of £25 or a new BBQ for a fee of £50. The equipment is will be retained by Skuna after your trip. -
Over 10 days before your trip - 100% refund for cancellations, free changes
48 hours - 10 days before your trip - £50 change fee, no cancellations
Within 48 hours of your trip - no changes or cancellations permitted